3

Contact

Contact now

Customer Support

Need help? Please contact us via email or phone.
Here to serve and provide a seamless purchasing experience.

support@hempshack-collie.com.au

Wholesale &
Bulk Enquiries

Please contact Mhari Cain:

mhari.c@hempshack-collie.com.au

    A vision of a better future
    through good food

    We're here to help! If you have any further questions or concerns, please reach out to our customer support team through our Contact Us page or email us at support@hempshack.com.au anytime. We'll be glad to assist you.

    Get In Touch

    To place an order, simply browse our online store, select the desired products, and add them to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once done, you will receive an order confirmation via email.

    We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, Afterpay, ZipPay, Shop Pay and PayPal. Rest assured, all transactions are secured and encrypted to protect your personal information.

    Unfortunately, we do not offer international shipping. While we understand the demand for our products worldwide, we are currently focusing on serving customers within our domestic market. We apologise for any inconvenience this may cause. However, we are continuously evaluating and expanding our services, so please check back in the future for any updates regarding international shipping availability.

    We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving the order. We will assist you with the return process and provide a replacement or refund, depending on the situation. For more details, please refer to our Return Policy page.
    The shipping time for domestic orders typically ranges from 3 to 7 business days. However, please be aware that certain factors like carrier transport delays can occasionally extend this timeframe to 7 to 14 business days. Please keep in mind that unforeseen circumstances such as extreme weather conditions might also impact the delivery schedule.
    Absolutely! Ensuring high-quality standards is our priority. We take pride in offering products that are crafted with utmost care and are often free from harmful chemicals. For detailed information about specific products, kindly refer to the individual product pages.
    Yes! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimated delivery date.
    We’re here to help! If you have any further questions or concerns, please reach out to our customer support team through our Contact Us page or email us at support@hempshack.com.au anytime. We’ll be glad to assist you.

    My wishlist

    Product name Unit price Stock status
    No products added to the wishlist
    ×